Welcome to Doctors Explain. By accessing and using our platform, you agree to comply with the following terms and conditions. These terms govern your use of our telehealth and telemedicine services, so please read them carefully.
1. Service Usage
Doctors Explain provides telehealth and telemedicine services that connect you with certified healthcare professionals for virtual consultations. All medical advice, diagnosis, treatment, and follow-up provided through our platform should be regarded as supplementary to your existing healthcare regime. Our services are designed to complement, not replace, in-person consultations with your healthcare provider. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
2. User Eligibility
To use our services, you must be at least 18 years old or have the consent of a parent or guardian. You agree to provide accurate, current, and complete information during registration and maintain the security of your account by safeguarding your password and login credentials. You are responsible for all activities that occur under your account.
3. Intellectual Property
All content provided by Doctors Explain, including text, graphics, logos, images, and software, is the property of Doctors Explain or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of this content is prohibited. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content provided by Doctors Explain without explicit written permission.
4. Privacy Policy
Your privacy is of utmost importance to us. Doctors Explain collects, uses, and protects your personal information in accordance with our Privacy Policy. We use state-of-the-art encryption and security protocols to ensure that your data is protected. By using our platform, you consent to the collection and use of your information as outlined in our Privacy Policy.
5. Telehealth and Telemedicine Services
By using Doctors Explain's telehealth services, you acknowledge and agree that:
- Nature of Services: Telehealth services involve the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location. While telehealth can offer significant benefits, it also presents limitations compared to in-person consultations.
- Informed Consent: You agree to provide informed consent before using our telehealth services. This includes understanding the potential risks and benefits, the possibility of data breaches, and the limitations of the technology.
- No Emergency Services: Doctors Explain does not provide emergency medical services. In case of a medical emergency, you should immediately contact emergency services or go to the nearest emergency room.
6. User Conduct
Users of Doctors Explain are expected to engage respectfully and responsibly. You agree not to use our platform to upload, post, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable. We reserve the right to remove any content that violates these terms or is otherwise inappropriate.
7. Payment and Billing
Our services may require payment, and you agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. All payments are non-refundable, except as otherwise provided by law. We reserve the right to modify or discontinue, temporarily or permanently, the services with or without notice.
8. Limitation of Liability
Doctors Explain and its affiliates, directors, officers, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the services, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for all damages, losses, or causes of action exceed the amount you have paid to Doctors Explain for the services in question.
9. Modifications
Doctors Explain reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the platform after such modifications constitutes your acceptance of the new terms. It is your responsibility to review these terms periodically to stay informed of any changes.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.
11. Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
- Address: P.O Box 7674 – 00100, GPO Nairobi, Northern Bypass Rd., Kahawa West, Nairobi
- Email: editor@doctorsexplain.net
- Phone: +254 725 258 821
We are committed to providing you with the best possible service and are here to assist you with any questions or issues you may have.